Privacy Policy

Last updated: September 2024

1. Introduction

At Franfra, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

Name and contact information
Email address and phone number
Billing and shipping addresses
Payment information
Franchise application details

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

IP address and browser information
Device and operating system details
Website usage patterns
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

Processing and fulfilling your orders
Communicating about your purchases and account
Providing customer support and assistance
Processing franchise applications
Sending marketing communications (with your consent)
Improving our website and services
Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist in our operations
To comply with legal requirements or court orders
To protect our rights and prevent fraud
In connection with a business transfer or merger
With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

Access and review your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Request data portability
Lodge complaints with regulatory authorities

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

Payment processors
Social media platforms
Analytics services
WhatsApp Business API

These third parties have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@franfra.com

Phone: +91 7740997399

Address: Bangalore, Karnataka, India